Refund policy

Return and Refund Policy

1. What is your return and exchange policy?

We strive to ensure your satisfaction with every purchase. However, please note that we do not offer returns, exchanges, or refunds after a purchase has been completed. If your product has any issues within the first 7 days of delivery, please contact our Customer Care Team immediately for assistance. We will review each case on an individual basis and work with you to resolve the issue as efficiently as possible.

2. What should I do if the appliance is damaged or defective upon delivery?

If your appliance arrives damaged or defective, please contact our Customer Care Team immediately. We request that you notify us within 7 days of receiving the product and provide photos or videos of the damage or defect. We will assist you in arranging a replacement or repair, depending on the nature of the issue. In some cases, we may require the return of the faulty product for evaluation.

3. Do I get a refund if there are no more stocks for the product that I ordered?

In the event that the item you ordered is out of stock, we will notify you as soon as possible. A full refund will be processed to your original payment method within 3 to 4 working days. You will receive an email confirmation once the refund has been successfully issued.

4. How do I request a return, exchange, or refund?

To initiate a request for a return, exchange, or refund, please contact our Customer Care Team via email or phone. Please provide your order number, contact details, and a brief description of the issue. Our team will assist you in processing your request in a timely manner.

5. Are there any conditions for requesting a return or refund?

To be eligible for a return or refund, the product must be in its original, unopened packaging, and unused (except in cases where the product is defective). We may require proof of purchase and images of the product before processing any claims.

6. Will I be charged for return shipping?

If a product is returned due to damage or defect, we will cover the cost of return shipping. For any other reason, the customer will be responsible for return shipping fees.

7. How long will it take to process my refund?

Once a return is approved, and the item is received, refunds will be processed to the original payment method within 3 to 4 working days. Please allow up to 7 - 14 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Can I cancel my order before it ships?

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once the order has been dispatched, cancellation will no longer be possible, and our standard return policy will apply.

9. What happens if I receive an incorrect product?

If you receive an incorrect product, please contact our Customer Care Team immediately. We will arrange for the correct item to be sent to you at no additional cost and provide instructions for returning the incorrect product.

10. How can I contact your Customer Care Team?

You can reach our Customer Care Team by email at service@strategic.com.sg or by calling 6457 3678. Our team is available 10AM - 5PM to assist you with any inquiries or concerns.