Terms of service

General

All orders and purchases made through this website are subject to the EuropAce e-Store Terms and Conditions outlined below. These Terms & Conditions may change from time to time without prior notice, at our discretion.
Strategic Marketing (S) Pte Ltd may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in Singapore dollars and all charges will be processed in Singapore dollars.
Strategic Marketing (S) Pte Ltd will not be responsible for any delay in delivery which is beyond its control. If goods are not available or there is a delay in delivery, Strategic Marketing (S) Pte Ltd will notify its customers within 5 business days.
Once payment has been received and processed, goods will be shipped within 3 - 10 business days.

Return/Refund

After purchase, no return or refund or exchange will be processed. If the purchased item is out of stock, a refund will be processed back to the credit card within 21 to 48 working days.

Delivery

Delivery within Singapore only.
- For purchases below S$250, a delivery fee applies.
- For purchases above S$250, there would be free delivery service.
The delivery address cannot be changed once order(s) has been delivered.
If the delivery is to your home address, it is best to ensure someone is at home to receive the goods.
Delivery timing will be between 9am to 10pm, depends on the location and item purchased.
If you are not home at the time of delivery, additional delivery charges may apply for a subsequent trip.
Purchase order cannot be canceled once the order has been shipped.
Delivery time may vary depending on your location, please allow 3 - 10 business days for delivery.

Cancellation

The order would be canceled and refunded if the stocks are not available. We would notify customers in advance before processing the refund.

Errors on Our Site

Prices and availability of Goods are subject to change without notice. Errors will be corrected when discovered, and Strategic Marketing reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Purchase Order has been submitted and whether or not the Purchase Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Purchase Order is cancelled, Strategic Marketing will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

TERMS & CONDITIONS OF WARRANTY (THIS WARRANTY IS VALID IN SINGAPORE ONLY)

Your appliance is warranted against workmanship or materials* for a period of 12 months unless otherwise stated from the date of purchase, subject to the following terms & conditions herein below:-

The owner shall send in the warranty card duly completed to Strategic Marketing (S) Pte Ltd (or) register online within 7 (seven) days from the date of purchase.
Warranty is effective for appliance purchased from any authorized Strategic Marketing (S) Pte Ltd dealer operated in Singapore only.
That the appliance shall be used solely for domestic purposes and not for commercial purposes or any other purposes whatsoever and used strictly in accordance with the instruction for operation as provided by the manufacturers or the appliance.
That the owner shall produce the warranty card and tax invoice / receipt and such other documentary proof of purchase of the appliance to our satisfaction as we may deem necessary, when requesting for repair and service.
The owner shall be fully responsible for the due delivery and collection of the appliance for any work done pursuant to this warranty. Transportation expenses incurred for delivery or handling the appliance are chargeable to the owner.
That there shall be no removal, alteration, defacement or made illegible/tampered or any kind of serial number on the appliance.
The warranty shall cease to be valid and void if appliance is exported or relocated from Singapore.
Strategic Marketing (S) Pte Ltd decision on all queries relating to complaints as to defects either of workmanship or of materials shall be conclusive and the owner shall agree to abide by such a decision. Any appliance or defective part which has been replaced shall become our property.
If any time during the warranty period any part or parts of this appliance is removed, tampered, modified, adjusted, altered, handled or repaired in any way whatsoever by any persons other than those authorised by Strategic Marketing (S) Pte Ltd, this warranty shall immediately cease to be valid and become void.
The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or removing from these terms and conditions.
Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings:

The serial number of the appliance has been altered, tampered with or removed.
The appliance has been tampered with, subject to misuse, negligence and damaged while in transit.
The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer.
The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by Strategic Marketing (S) Pte Ltd
Defect caused by abnormal voltage or in-coming power supply from a generator.
Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
Defect caused by household pests such as lizard, rat, cockroach, etc.
Defect caused by chemical reaction, excessive heat, excessive dust or corrosive surroundings
Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
External appearance parts which include cabinet, knobs, hoses, joints against damages, scratches and ageing.

In addition to the above, this warranty shall be subjected to the following limitations and exclusions:-

The appliance shall be warranted by STRATEGIC MARKETING (S) PTE LTD from date of purchase only for a period of:-

10 years - Heating element warranty only apply to selected models of storage water heater (Transportation and Labour chargeable from 2nd to 10th year)
10 years - for ceiling fan motor , 2-year on parts. Users are advised to contact EuropAce to conduct regular examination of the fan suspension system at least once in every two years.
6 years - Motor warranty apply only to selected models of Stand Fans (walk-in warranty).
5 years - Heating element warranty only apply to selected models of water heater (Transportation and Labour chargeable from 2nd to 5th year)
5 years - Compressor warranty apply to Refrigerators, Freezers, Wine Coolers, Portable Air Conditioners & Casement Air Conditioners

- (outdoor warranty). Transportation is chargeable from the 2nd year to 5th year.

- Compressor warranty apply to Dehumidifiers (walk-in warranty)

- Motor warranty apply only to selected models of Stand Fans (walk-in warranty).

3 years - Full parts warranty apply only to selected models of Air Purifiers & selected models of Dehumidifiers (walk-in warranty).

- Heating Element warranty apply only to selected models of Garment Steamers

(walk-in warranty).

- Motor warranty apply only to selected models of Jet Turbine Fans & selected

models of Air Coolers (walk-in warranty).

2 years - Motor and internal parts warranty apply only to selected models of Stand Fans, selected models of Oscillation Power Fans & selected

Models of Air Purifiers (walk-in warranty).

- Heating Element warranty apply to selected models of Electric Ovens &

selected models of Kettle Jugs. (Warranty-in warranty)

- Motor warranty apply only to selected models of Jet Turbine Fans (walk-in

warranty).

- Full parts warranty apply only to Wine Coolers of 34 Bottles & above.

1 years - Full parts warranty apply to *Lifestyle Products (cash & carry items), Small Kitchen Appliances, Fans, Air Coolers, Wine Coolers of 20

- Bottles & below, Mini Bar Fridge (walk-in warranty)

- Full parts warranty apply to Refrigerators, Air Conditioners & Freezers (outdoor

warranty).

The owner waives all or any claims to compensation monetary or otherwise which he/she may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which we in our absolute discretion may deem fit to offer. The giving of compensation shall be subjected to the other provisions of the warranty.

This warranty shall not be transferable, negotiable or assignable to any third party.

The warranty does not include transport delivery or handling charges incurred in the transportation of the appliance to and from Strategic Marketing (S) Pte Ltd.

Damage caused during transit where appliance is transported for the purpose of servicing, repair, or in relation thereof or in connection therewith.

In respect of refrigerator and air conditioner only, upon the expiry of 12 months from the date of purchase, this warranty will not cover transport, refrigerant and labour to install new compressor.

This warranty will not cover chemical cleaning, maintenance service, general service and overhaul, which if confirm is chargeable.

Defects or fault in appliance which has been used for commercial purposes or which have been rented/leased or which have been otherwise subject to other than household use.

Claims for damaged/missing parts after 3 days from the original date of goods received will not be valid.

This warranty and the 7 days Replacement Scheme does not particularly cover damages and/or defects arising from

Usage of wrong electrical supply/voltage.
Usage not according to the Instruction Manual provided by the manufacturers.
Misuse, accidents, negligence, abuse, improper installation, or any manner of tampering.
Normal wear and tear.
Corrosions rusting or stains.
Scratches, dents on the unit body, casing or paintwork of the appliance.
Act of God, fire, flood and civil unrest.
We shall not under any obligation, legal or otherwise to repair this appliance or one to one exchange if the same shall be required as a result of losses, damages and malfunctions arising from any of the causes mentioned in the paragraph.

All accessories, external parts and extruded parts such as front panel, casing, door, glass cover, glass door, cable/cord assembly, batteries, adaptor, plug, remote control, control knob, buttons, filter, UV lamp, oven tray, wooden rack, exhaust hose, fixtures, panels, cover, lid and lever, plastic parts, fan blades, blade guard, inner pots, brushes, water tanks, attachments made of glass, plastic and/or porcelain, detachable parts and other option items are excluded from this warranty.

All services provided after the warranty period will be chargeable at standard rates determined by STRATEGIC MARKETING (S) PTE LTD.

The terms and conditions of this warranty shall be varied except with the written and express consent or agreement of Strategic Marketing (S) Pte Ltd.

While Strategic Marketing (S) Pte Ltd endeavours to repair any defects after the warranty period, it is subject to availability.

It is hereby expressly provided that any liability of Strategic Marketing (S) Pte Ltd for any loss or damage whatsoever arising from, relating to or in connection with the purchase of the appliance shall not exceed the purchase price (excluding installation costs) of the appliance. Similarly, Strategic Marketing (S) Pte Ltd’s liability for any breach of this warranty shall be limited to the purchase price (excluding installation costs) of the appliance.

* Lifestyle Products - Garment Steamer, Humidifier, Dehumidifier, Air Purifier, Mini Bar Fridge.

* Walk-in warranty - Customers are obliged to bring the warranted products to Strategic Marketing (S) Pte Ltd Service Centre for repair/service during the warranty period.

* Strategic Marketing (S) Pte Ltd reserve all rights to change the terms & conditions without prior notice.